Contact Us

Questions about a product, order, delivery, return, refund, or pet toy care? Contact the Velqzari™ customer support team using the details below.

Email Support: service@velqzari.com

Phone Support: +86 157 9491 2097

Service Hours: 8:00 AM–10:00 PM Beijing Time (UTC+8), daily

Typical Email Response Time: 1–2 business days

For Faster Assistance

Please include your full name, order number, the email used at checkout, and a brief description of your request. For damaged, defective, incorrect, or incomplete items, please include clear photos or a short video where relevant.

Return Notice: Please do not send products directly to our business registration address. Contact us first. Once a return is approved, our support team will provide the appropriate return warehouse address and instructions.

Business Information

Brand: Velqzari™

Website Operator and Seller of Record: Shenzhen Hesenhui Trading Co., Ltd.

Owner: Zhao Hui

Business Address: Room A1203-3, Building 1, Tian'an Digital Innovation Park, No. 524 Qinglin Road, Huanggekeng Community, Longcheng Subdistrict, Longgang District, Shenzhen, China

Email: service@velqzari.com

Phone: +86 157 9491 2097