Clear delivery expectations

Shipping Policy

This policy explains how Velqzari™ orders are processed, shipped, tracked, and supported if a delivery is delayed, damaged, incomplete, or lost.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing generally occurs Monday through Friday, excluding public holidays.

2. Estimated Delivery

Estimated delivery is generally 7–15 business days after dispatch. This is an estimate and not a guaranteed arrival date. Customs inspections, severe weather, carrier disruption, remote-area delivery, and public holidays may cause delays.

3. Shipping Fees and Promotions

Available shipping methods and exact charges are calculated based on destination and displayed at checkout before payment. Any free-shipping promotion or threshold will also be shown at checkout.

4. Fulfillment and Shipping Origin

Depending on inventory availability and destination, orders may be fulfilled from our own or partner facilities. Some orders may ship internationally, and items in the same order may arrive separately.

5. Tracking

Once an order is dispatched, a shipping confirmation email with tracking information will be sent when available. Tracking may take 2–5 business days to show movement after the carrier receives the parcel.

6. Address Accuracy and Changes

Customers should provide a complete and accurate delivery address. If you notice an error, email service@velqzari.com within 12 hours of ordering. Address changes cannot be guaranteed after processing begins.

7. Customs, Duties, and Taxes

Unless checkout states that duties and taxes are included, international orders may be subject to import duties, taxes, or customs fees imposed by the destination country.

8. Delayed, Stalled, or Lost Packages

If tracking has not updated for 7 business days, or your parcel has not arrived within 7 business days after the estimated delivery window, contact service@velqzari.com with your order number.

9. Damaged Parcels or Missing Items

Contact us promptly with your order number and clear photos of the outer packaging, shipping label, and contents. If the shipment is confirmed damaged, incomplete, or incorrect, we will provide an appropriate replacement, refund, or other solution at no additional cost to you.