Fair, practical after-sales support

Return & Refund Policy

We want every Velqzari™ order to arrive as described. This policy explains return eligibility, request steps, return costs, exceptions, and refund timing.

1. Return Window

Eligible products may be returned within 30 calendar days after the recorded delivery date.

2. Return Eligibility

For a preference-based return, the product must be unused, undamaged, and in its original condition with all original packaging, accessories, inserts, and tags where applicable.

3. Non-Returnable Items

Items that have been significantly used, damaged after delivery, altered, or are missing important components may not qualify for a preference-based return. This does not limit your rights when an item arrives damaged, defective, incorrect, incomplete, or materially different from its description.

4. How to Request a Return

Email service@velqzari.com before sending anything. Please include:

• Your order number and the name/email used for the order.
• The product you wish to return.
• The reason for the request.
• Clear photos or a short video for damaged, defective, incorrect, or incomplete items.

5. Return Address

Please do not send returns to our business registration address. Once your request is approved, customer support will provide the appropriate return warehouse address and instructions.

6. Return Shipping Costs

Preference-based returns: Customers are responsible for tracked return shipping when the reason is a change of mind, accidental order, color preference, or another reason unrelated to a product or fulfillment error.

Damaged, defective, incorrect, incomplete, or materially misdescribed items: We will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

7. Inspection and Refund Timing

After an authorized return is received, we inspect it for eligibility. Approved refunds are issued to the original payment method within 5–10 business days after inspection and approval.

8. Exchanges

To reduce inventory delays, exchanges may be handled as a return followed by a new purchase. For an incorrect or defective product, contact support before placing a replacement order.

9. Order Cancellation

Cancellation or order-change requests should be submitted within 12 hours after purchase. We will make reasonable efforts to assist, but cannot guarantee changes once processing or shipment begins.

10. Refused or Unclaimed Deliveries

If an order is refused or left unclaimed for reasons unrelated to damage or carrier error, actual return shipping or carrier charges may be deducted from the refund where legally permitted.