Privacy Policy

Your information, handled with care

Privacy Policy

This Privacy Policy explains how Shenzhen Hesenhui Trading Co., Ltd., doing business as Velqzari™, collects, uses, shares, and protects personal information when you visit velqzari.com, make a purchase, create an account where available, or contact us.

1. Information We Collect

  • Contact information such as name, email address, phone number, and account information where applicable.
  • Order information including purchased products, billing and shipping addresses, order history, returns, and support communications.
  • Payment status and limited transaction details supplied by payment processors. We do not directly store full payment card details.
  • Device and usage information such as IP address, browser type, device type, pages viewed, referral source, and website interactions.
  • Marketing preferences and consent choices.

2. How We Use Information

  • Process payments, fulfill orders, arrange delivery, and provide tracking.
  • Respond to questions and administer returns, replacements, and refunds.
  • Operate, secure, troubleshoot, and improve the website.
  • Detect fraud, abuse, security incidents, and prohibited activity.
  • Send marketing communications where permitted and honor opt-out requests.
  • Meet legal, accounting, tax, and regulatory obligations.

3. Cookies and Similar Technologies

We and our service providers may use essential, functional, analytics, and advertising cookies. Where required by law, optional cookies are used based on your consent.

4. How We Share Information

We may share necessary information with website hosting providers, payment processors, fraud-prevention services, fulfillment partners, carriers, customer-support providers, analytics providers, professional advisers, and public authorities where legally required.

5. International Processing

Our company and service providers may process personal information in countries other than your own. Where required, appropriate safeguards are used for international transfers.

6. Data Retention and Security

We retain information only as long as reasonably necessary for the purposes described in this policy. We use reasonable administrative, technical, and organizational safeguards, although no online system can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or opt-out from certain marketing or advertising uses.

8. Contact Us

Company: Shenzhen Hesenhui Trading Co., Ltd.

Brand: Velqzari™

Owner: Zhao Hui

Email: service@velqzari.com

Phone: +86 157 9491 2097

Address: Room A1203-3, Building 1, Tian'an Digital Innovation Park, No. 524 Qinglin Road, Huanggekeng Community, Longcheng Subdistrict, Longgang District, Shenzhen, China